At Jumia, we continuously work to improve our services and provide you with a safe platform to trade. 

We have launched a new payouts module to ensure we properly manage and store the payment details and bank documents of our partners.

In this regard, if you receive payments via bank, you MUST provide a Bank Document for example; Bank statement, Bank Cheque leaf or bank headed letter from your bank that proves either the ownership of the account or indicates that the bank details provided on your Vendor Center account correspond to you (individual) or your business (company). 

See sample of acceptable Bank documents below;
  • Bank statement
  • Cheque leaf

Below are guidelines on how to upload the document;

Log into your Vendor Center, go to your Profile, then to Payment Information (if your preferred payment option is bank) fill out all required fields;

If your payment option is Mobile money you must provide your MTN Mobile Money Statement

Below is what you are required to do to get the mobile money statement required;

1. Dial *165*8*4#.
select 2) Request statement
select 3) 30 days
2. Enter the email address.
3. Download the statement and take a screenshot similar to the one below and send it on this form

It should capture these details; 

  • Mobile Number:
  • Name:
  • Transaction From:
  • Transaction To:

As shown in an example below;

Send your Document here