How can I become Seller on Jumia?
Click
here
to sell on Jumia
I want to create a new product
Click
here
to create and update your products
I want to create a new brand
Click
here
to know more about the brand management
I want to understand why the creation of my product was rejected
Click
here
To know more about content management
My product is not live: why?
1.Make sure it's approved in the vendor center. Look at the visibility and quality control statuses to ensure they're both approved. Also, check that your price and stock are updated and the 'active' button is on.
2.If it's approved but you still can't see it, check if you click on the product in the vendor center and it takes you to the website with a different seller. If so, your product is live, but other sellers are also selling it. The lowest price usually gets the buy box. You can find this information in the product details, where it says 'sold by other sellers' and you'll be one of them.
2.If it's approved but you still can't see it, check if you click on the product in the vendor center and it takes you to the website with a different seller. If so, your product is live, but other sellers are also selling it. The lowest price usually gets the buy box. You can find this information in the product details, where it says 'sold by other sellers' and you'll be one of them.
I want to request a delay to drop-off my order
Reach out to the Seller Support team via WhatsApp for an immediate support (+256200900783)
I want to confirm details about an order
Here’s how you can check and confirm order details: .
Log in to Vendor Center: .
1.Go to Vendor Center and log in with your credentials.
2. After logging in, go to the "Orders" page. This is where you can see all your orders sorted by their status (Pending, Ready to Ship, Shipped, Delivered, etc.)
3. You can filter orders by status to find the specific order you want to confirm. Use the filter options such as Pending, Ready to Ship, or Delivered to narrow down the list.
4. Click on the specific order to view detailed information like customer details, order items, shipment status, and payment method.
5. If you need to update the status of an order, select the order, click on "Set status to ready to ship," and choose a shipment provider from the list.
6. You can also print the invoice and shipping label directly from the order page by selecting the appropriate action.
Log in to Vendor Center: .
1.Go to Vendor Center and log in with your credentials.
2. After logging in, go to the "Orders" page. This is where you can see all your orders sorted by their status (Pending, Ready to Ship, Shipped, Delivered, etc.)
3. You can filter orders by status to find the specific order you want to confirm. Use the filter options such as Pending, Ready to Ship, or Delivered to narrow down the list.
4. Click on the specific order to view detailed information like customer details, order items, shipment status, and payment method.
5. If you need to update the status of an order, select the order, click on "Set status to ready to ship," and choose a shipment provider from the list.
6. You can also print the invoice and shipping label directly from the order page by selecting the appropriate action.
I want to activate my shipment provider
Click here to check the available drop drop-off, and the working hours, then contact us through: Raise A Claim
The hub location is not convenient to me: can I change?
Click here to check the available drop-off stations all around Kampala, and the working hours.
Then contact us through Raise A Claim
I want to know more about order limitations
Click here to know more about Order limitation
here
What actions should I take if the return I received is damaged?
For damaged returns and compensation click here
What does it cost to sell my products on Jumia?
You can find all the expenses regarding selling on Jumia in the page here
How do I update my payment information, and which documents are mandatory?
What are the reasons that could cause the delay of my payment?
-Incomplete bank account details
-Negative balance"
-Negative balance"
I want to request the reactivation of my shop
Reach out to the Seller Support team via Raise a Claim here
I don't understand how my Seller Score is calculated or how to improve it
Learn more about Seller Score
here
I am not selling (enough): why?
Here are the essentials for achieving successful sales:
Offer a variety of products that meet customer needs.
Provide detailed content with clear photos and competitive pricing.
Maintain a Seller Score above 4 to enhance visibility and build customer trust on the website.
Participate in our campaigns consistently. Click here to learn more about our current campaign and receive our tips for maximizing your sales
I want to subscribe / renew a sponsored products package
To learn more about sponsored products click here